Technilux Lighting offers an exchange for website sales with proof of purchase (receipt or website order confirmation email).
Should your goods be faulty or damaged upon receipt, Technilux Lighting will offer a full refund or exchange in accordance with its obligations under the Competition and Consumer Act 2010 (Cth) (“Act”).
To the extent permitted by law, Technilux Lighting:
1. Under what circumstances can purchaser return the item? For example, does the item need to be in the unopened box it was posted in or can the purchaser return an opened box with all of the original materials?
2. What kind of refund does the seller provide (money back, item exchange, etc.)?
Items can be exchanged only if they are faulty. Purchasers need to notify us within 48 hours after receiving the faulty items, and return the product within 14 days after receiving it.
3. Who pays for return postage and packing, us or the purchaser?
Purchaser will need to cover the cost of the freight, and include your original receipt or website order confirmation email with your returned items. All goods must be returned in original packaging and resalable condition.
4. Our return address is?
Unit 18, 41-49 Norcal Road,
Nunawading, Victoria, Australia
ABN 69 065 653 885
Telephone +61 03-9874-8288